Guest Problem Resolution 101: Power of the Follow-Up

Dr. Bryan K. Williams notes on his blog that, “Follow-up is an art form.  Some people have it down to a science.  In many ways, one of the biggest differences between good, great, and engaging service is the quality of the follow-up.  So what is the first step towards mastering this rare art form?  It can be summed up in one phrase: Take ownership..” The full blog version of the “Guest Problem Resolution 101:  Power of the Follow-Up” article can be found here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.