The Power of a Well-Timed Nudge

Mr. John Wood, who is the HR Recruitment Manager at the Shore Lodge Resort, notes on Dr. Bryan K. Williams’ blog that, “‘Nuggets’ are those actionable points of execution that set one service experience aside from all the rest.  That special occasion when an authentic connection is made between the service and the guest.  As a hospitality professional of over 30 years, I have a place in my heart for those extra special service nuggets that I have witnessed.”  The full blog version of “The Power of a Well-Timed Nudge” article can be found here. 

Dr. Williams (pictured) is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.