The LOVE Business

Dr. Bryan K. Williams notes on his blog that, “If you are serving others, then you are in the love business.  To love means ‘to care deeply for’, and every customer, on some level, wants to be cared for.  Whether it’s in an airport, hospital, hotel, nursing home, spa, train or restaurant, customers want to know that whoever happens to be serving them cares about their well-being.”  He goes on to note in the article that, “Those who truly understand what it means to infuse love into service do not classify their customers according to status.  In other words, they don’t serve VIP’s ‘better’ than everyone else.  On the contrary, they serve everyone like they are VIP’s.”  The full blog version of the “The LOVE Business” article can be found here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.