The Power of Strong Habits

Dr. Bryan K. Williams notes on his blog that, “It all begins with a thought.  Thoughts turn into words, and words turn into behaviors, and behaviors turn into habits.  In fact, anything we consistently do will become a habit.  Napoleon Hill wrote that ‘Thoughts are things, and powerful things at that’.  It generally takes anywhere from 3-4 weeks of daily repetition to form a habit, but once it’s formed, it is very difficult to NOT do it.  The mind doesn’t know if it’s a good or bad habit.  Your mind just accepts whatever you feed it, and the habits ensue.  To deliver a consistently exceptional service experience, there must be habits that are hardwired throughout your entire team.”  The full blog version of “The Power of Strong Habits” article can be found here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.