Service Excellence: I Can't Imagine a World Without

According to Dr. Bryan K. Williams, “If a grocery store can win a Forbes 5-Stars rating, this store would be it. It’s one thing to be exceptional, and it’s another to be consistently exceptional. MOM’s Organic Store in the Washington DC Metro Area is just that; Consistently Exceptional. I can honestly say that every business can learn from the workplace and service culture that MOM’s cultivates.”  He goes on to note a “few key points that MOM’s excels at (and all organizations can emulate).”  Dr. Williams also states in this blog, “Don’t let job titles or department names get in the way of learning as much as you can about where you work.”  To read the full blog posting, please click here. 

Dr. Williams is a consultant, trainer, and author, who focuses on the areas of service excellence and organizational effectiveness.  He has spoken at numerous AHCA/NCAL events, and his passion is to serve others so they may better serve the world.  Here is a link where you can see some of Dr. Williams’ book recommendations on service, leadership and personal development.